We turn unhappy customers into your brand ambassadors

Customer Service with heart

We are a VA agency specialized in customer support for growing e-commerce business. During this time, when so much emphasis is placed on a quick response, we go one step further. Our profession is listening. After all, your customers are people who just want to be heard. You can simply reply with a template – better use a bot even more! People have already gotten used to it. However, finding solutions through emotional attachment is what leaves a lasting impression. We can offer our customers a “human” experience in this online world. Do you want to know how we support our customers?


What needs to be emphasized, is the company's excellent customer service. After my backpack hadn't arrived a month after I had ordered it to Switzerland, a second was sent to me after a brief inquiry and was very unbureaucratic and reached me within four days. The email exchange with the company was always very personal and pleasant. What a wonderful contrast to all the sales giants! I can only warmly recommend Ela Mo at all levels!

I just wanted to say a quick thank you for the fact that the complaint about my item went so smoothly. Today the new item arrived - this time well packed and undamaged. Euer Kundenservice ist wirklich toll, mit mir habt ihr eine neue Kundin gewonnen. Dieses Lob wollte ich euch einfach mal zukommen lassen, nachdem ihr mir so super geholfen habt 🙂

We already knew the quality of the goods from an earlier order from our son. The service of the family business is particularly to be emphasised. Quick contact and quick delivery. Absolutely to be recommended. There should be more such companies. Congratulations to the whole team.

Regardless of whether it is a question, an exchange or a return shipment - a quick, personal and helpful answer at any time! Top service simply!!

I can only recommend the company. There was a small problem with the backpack and the complaint was resolved very quickly and nicely. You can always tell which company is run with heart and mind. And how nice that it exists.

Our team feeds about laughter.

Founded by Vera Andi in 2019, we are an ever growing family of dreamers, from all seasons of life, all over the world. What makes our team unique? We don’t hire CV’s that claim to be passionate about ‘customer support’. We bring together people who want to live life in their own terms, who have big dreams and want to go after them, people who are open hearted and compassionate. These are the connectors, the listeners, the problem solvers of the world. And in our team, we work together as a family having fun, sharing laughter and all else life brings, supporting & lifting each other up, taking pride in the work we put our name behind.

Where we are working from


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